At Incisive Knowledge Academy, we strive to provide an exceptional learning experience. However, if you are not completely satisfied with your course purchase, we’re here to assist.
1. Refund Eligibility
- Digital Courses: Refund requests must be made within 7 days of purchase.
- Important Note: Refunds will not be issued if more than 20% of the course content has been accessed.
2. Non-Refundable Items
The following items and services are non-refundable:
- Gift cards
- Downloadable software products
- Services that have been fully delivered
3. How to Request a Refund
To request a refund, follow these steps:
Contact Us:
- Email our support team at incisiveknowledgeacademy@gmail.com with your order number and a brief explanation for the refund request.
Refund Processing:
- Once your request is received and reviewed, we will notify you of the refund status via email.
- If approved, your refund will be processed and credited to your original payment method within 10 business days.
4. Exchanges
We do not provide exchanges for digital products.
- If you face technical issues or require assistance with a course, please contact our support team for resolution.
5. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Step 1: Check your bank account again.
- Step 2: Contact your credit card provider, as it may take time for the refund to be officially posted.
- Step 3: If you have completed the above steps and still haven’t received your refund, contact us at incisiveknowledgeacademy@gmail.com
6. Contact Information
For any questions related to refunds and returns, please contact us:
- Email: incisiveknowledgeacademy@gmail.com
Phone: +91 9113086509